Refund & Cancellation Policy

  • For any queries or assistance regarding refunds and cancellations, customers can reach out at our customer care number.

  • Return Request Period: In the event that you wish to make a return, please submit a complaint within 3 days from the date of delivery. Any requests received after this period may not be accepted.

  • Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.

  • Missing Items: For reporting missing items, please share an unboxing video displaying the remaining items. Kindly inform us within 3 days of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).

  • Exchange for Wrong Product: If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility since we are wholesale website and not retail website. Please contact our customer support team for further instructions on how to proceed with the exchange.

  • Refund Eligibility: Refunds will be processed for eligible returns based on the following criteria:

  1. Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video, we will proceed with the refund process.
  2. Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).
  • Original Condition and Packaging: To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.